Question 1

Do I need to be home during the clean?

Accepted Answer

Not at all — You’re welcome to be home, but you don’t need to be. Many clients choose to provide access so they can return to a beautifully cleaned space.

Question 2

Do you bring your own products and equipment?

Accepted Answer

Yes, everything needed to care for your home is provided. We use high-quality, non-abrasive products that are safe for your surfaces and chosen for their effectiveness, care, and gentle finish. If you have specific product preferences, we’re happy to discuss them.

Question 3

Can I customise what’s cleaned each visit?

Accepted Answer

Absolutely. Every home and lifestyle is different, so your clean can be tailored to suit what matters most to you. We’ll chat about your priorities and any preferences you have, so you receive a personalised service each time.

Question 4

Do you offer one-off cleans or only ongoing services?

Accepted Answer

We offer both. Whether you’re after a one-off deep clean, a move-in/move-out service, a builder’s final clean, or ongoing home care, we can help. If you’re not sure which option fits best, we’re happy to guide you.

Question 5

How does your pricing work?

Accepted Answer

Because every home is unique, we quote based on the size of your home, the type of clean required, and the level of care you’d like. This ensures you only pay for the service that fits your space — no one-size-fits-all pricing and no unnecessary extras. Quotes are obligation-free and transparent.

Question 6

What areas do you service?

Accepted Answer

We’re based in the Waimauku area and service West Auckland and the North-West region. If you’re slightly outside this area, feel free to get in touch — we may still be able to help. A small travel fee may apply for locations outside our core service area.

FAQ

Frequently asked questions